Terms of service

Terms of Service

Welcome to BrandMe. By using our website (www.brandme.com.mt), requesting a quote or placing an order, you agree to the terms below. They apply to every visitor and customer. BrandMe works mainly with businesses; where you buy as a consumer, your statutory rights are not reduced by anything here.

1. Use of Our Site

You agree to use our website only for lawful purposes. You must not misuse the site, commit fraud, or attempt to gain unauthorised access to any part of the platform or its data.

2. Quotes & Orders

A quote is firm for the period stated on it and covers exactly what it lists: garments, sizes, quantities, decoration method, positions and delivery. An order is accepted when we confirm it and payment is received. If a garment or colour becomes unavailable from the supplier after you order, we offer the nearest equivalent or a refund for that item before production starts.

3. Artwork, Proofs & Approval

Nothing goes on press until you approve the proof. You are responsible for checking every proof — artwork, spelling, colours, placement, sizes and quantities — before approval. Once approved, the proof is what we make. Corrections after approval are a new job, as set out in our Returns & Refund Policy. On batch orders a physical sample replaces the on-screen proof as the reference.

4. Your Artwork & Intellectual Property

You confirm that you own, or hold a licence for, every logo, image, font, name and design you supply, and that reproducing it on the goods does not infringe anyone's rights. You indemnify BrandMe against any claim arising from artwork you supplied. We may refuse any artwork we consider unlawful, infringing or offensive, and will tell you before charging anything. Artwork files you supply remain yours; we keep a copy of the approved production files so we can reproduce your order on request.

5. Prices & Payment

All prices are in EUR and include applicable VAT unless otherwise stated. Web orders are paid in full at checkout. Quoted orders are paid as set out on the quote; unless the quote says otherwise, payment in full is due before production starts. Account or credit terms exist only by written agreement. We reserve the right to change list prices at any time; a firm quote is not affected.

6. Collection, Delivery & Risk

Orders are collected from our shop in San Ġwann or delivered across Malta and Għawdex as set out in our Collection & Delivery Policy. Ownership passes on payment in full. Risk passes when you collect the goods or when they are delivered to the address you gave us. Turnaround dates are firm once the proof is approved and payment is received; dates for deliveries outside Malta are for guidance only.

7. Tolerances

Garment decoration carries working tolerances: colours are matched to the nearest available thread, ink or vinyl; print and embroidery placement is within 1 cm of the proof; garment shade and size vary between supplier batches within the supplier's tolerances. These are not defects.

8. Returns & Refunds

Please refer to our Returns & Refund Policy for full details. In general, decorated goods are made to your specification and cannot be returned unless faulty or not as approved; blank garments may be returned within 14 days if unworn and tagged.

9. Business & Consumer Customers

Where you buy for your trade, business or profession, these terms form the whole agreement between us. Where you buy as a consumer, the Consumer Affairs Act (Cap. 378) and the Consumer Rights Regulations (S.L. 378.17) apply, and nothing in these terms limits the rights they give you.

10. Our Intellectual Property & Your Confidentiality

All content on this site — images, text, branding and designs — is the property of BrandMe or its licensors and may not be reproduced without written permission. We do not name you as a customer, or show work we made for you, without your permission.

11. Limitation of Liability

We do not guarantee that the site will always be error-free or uninterrupted. To the maximum extent permitted by law, BrandMe's liability for any order is limited to the price paid for that order, and we are not liable for indirect or consequential loss, including loss of profit or missed events. Nothing here limits liability that cannot be limited under Maltese law.

12. Privacy

Our handling of your personal information is set out in our Privacy Policy.

13. Governing Law

These terms are governed by the laws of Malta. Any disputes shall be subject to the exclusive jurisdiction of the Maltese courts.

14. Contact Us

If you have any questions about these Terms of Service, please message us here.